- UTOPIA FIBER CUSTOMER SERVICE INSTALL
- UTOPIA FIBER CUSTOMER SERVICE UPGRADE
- UTOPIA FIBER CUSTOMER SERVICE FULL
- UTOPIA FIBER CUSTOMER SERVICE DOWNLOAD
- UTOPIA FIBER CUSTOMER SERVICE FREE
You can do it today!Īs stated earlier, subscribers that still operate on the Allied Telesis access portal will have to have their hardware physically replaced. If you are a Legacy subscriber with a Zhone Access Portal installed and you’re ready to upgrade, please call UTOPIA Customer Service any time between 9AM and 5PM Mon-Fri to establish a new contract at 80. Only a very few number of UTOPIA subscribers fit into this category.
UTOPIA FIBER CUSTOMER SERVICE UPGRADE
Legacy subscribers, as defined above, who already have a Zhone access portal installed in their homes can call UTOPIA immediately to upgrade to the 250Mbps service upon activating the new month-to-month contract for leasing UTOPIA infrastructure. If you prefer to upgrade to 250Mbps, please read on. If you would prefer to stay at 100Mbps, simply continue paying your current $50 per month. And again, if you chose not to transition to the 250Mbps you can continue to stay on legacy pricing and keep receiving your current product of 100/100Mbps offering. Your new monthly price would be $65.00 vs your current $50.00 ($35 from provider and $30.00 from UTOPIA). You are welcome to keep your current rate and keep your 100Mbps XMission UTOPIA service. There is no commitment for this upgrade, and it is entirely optional.
To be clear, this normalizes their cost to that of all other UTOPIA subscribers. For most, this is effectively a cost increase of $15 per month for the upgrade to 250Mbps. In an effort for UTOPIA to streamline their contract options, UTOPIA is requiring any current legacy customer who would like to transition to the 250Mbps product to sign a new contract with UTOPIA. Legacy UTOPIA users on XMission can identify themselves by the fee on their monthly invoice called “UTOPIA Maintenance Fee” (a few users may see this as “NAF” or “Network Access Fee”). This means that you are grandfathered into a 50% discount on infrastructure fees, to a total of $15 per month. If you are an original subscriber to UTOPIA services from years back, chances you are a “legacy” subscriber.
UTOPIA FIBER CUSTOMER SERVICE FULL
At this writing, about half have already been upgraded! (Not seeing the full speed? See our “Customer Equipment Warning!” below) This affects about one-third of our UTOPIA subscribers, and they should all see the new speeds anytime between now and early December. If you fit into this category, look for a second email letting you know that your speed increase is automatic and imminent. If you have a newer Zhone which supports the upgrade to 250Mbps fully, UTOPIA is immediately starting automatic upgrades to your Internet service (if you are not on the older legacy pricing – see “Legacy Subscribers” below). ( NOTE: don’t want to wait? See “Expedite” below)Ģ 50M UTOPIA City-by-City Rollout Schedule Layton, Midvale, West Valley When the customer’s city is on deck, that user will be directly informed so that he/she may schedule the upgrade through UTOPIA. This is a challenge, and in response UTOPIA has created a city-by-city rollout schedule. The older Allied Telesis units deployed by UTOPIA years ago are not powerful enough to push the full 250Mbps into your home and must be replaced.
UTOPIA FIBER CUSTOMER SERVICE INSTALL
Those with an older Allied Telesis will require a new fiber hardware install from UTOPIA.įirst, let’s identify the roll out schedule for customers that will require a new fiber access portal in their homes. Newer subscribers with a Zhone are mostly immediately eligible for an automatic upgrade. Your position in line is based on the fiber hardware in your home (Zhone or Allied Telesis) and your account type (“Legacy” or current). Now, this means that thousands of subscribers will be upgraded, and this will take some time. Don’t know if you have UTOPIA? Check here: Once again, XMission and UTOPIA are the obvious choice for Internet for you if you have it in your area. Your total cost for 250Mbps is $65/month! The cost is $35 to XMission, and $30 to UTOPIA (on a lease model).
UTOPIA FIBER CUSTOMER SERVICE DOWNLOAD
The basic XMission residential service on UTOPIA is now 250Mbps download and upload. See “Legacy Subscribers” below)Īll new UTOPIA orders as of Novemwill reflect this major upgrade for the same price XMission and UTOPIA have charged for years. (*certain restrictions apply to long term, discounted service tiers.
UTOPIA FIBER CUSTOMER SERVICE FREE
Most existing XMission UTOPIA residential subscribers will qualify for a free upgrade to 250Mbps*. Today XMission and UTOPIA are thrilled to announce that the base speed of residential XMission Internet service on UTOPIA is being raised to 250Mbps, from 100Mbps, at no additional cost for XMission UTOPIA subscribers.Īnd here is the really good news. 16 Nov, 2015 Warren Woodward Uncategorized
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